Frequently asked questions
Lack of credit
In the case of the lack of credit cannot register a new domain or to RENEW. It is necessary to promptly recharge the credit to one of the payment options.
Note that after running a credit transfer system are no longer sent to the call for payment!
RENEW domains
When restoring domains are not the customer has already sent a request for payment! It is necessary to carry out the recovery of domain names actively-i.e.. choose which domains to renew and confirm the recovery. Subsequently, the credit will be deducted from the amount requested.
How will I know about expiraci domains
- In Central Administration, you can set the regular sending of informative report expirujících domains. It is possible to report also once sent.
- You can set up the possibility of sending information on expiraci using SMS messages.
- It is possible to set the AUTORENEW domains.
AUTORENEW
For each domain, you can set AUTORENEW. This feature ensures the automatic domain renewal 10 days before expirací. For a successful implementation it is necessary to have a credit account with enough finances!
How to use the variable symbol
Each account is assigned a unique variable symbol for regular payments. It is possible to keep a separate challenge to the one-time generated number as variable symbol.
Payments
In the event that payment has not been credited to the account top-up credit, contact customer support immediately.
I'm not a partner and I want to use credit
If you are interested in the use of credit, but you are not a partner of ZONER, we can use of credit transfer system individually set. In this case, contact our customer support.
The possibility of using credit may be interesting for companies and customers with a larger number of administrovaných domains.
Already I'm using credit system and I want to cancel
Cancellation of the credit transfer system it is possible to make the transition to the so-called. classic post only at the end of the calendar month. Classic post is issuing calls for payment, which you must first pay.
I receive a document with a summary list of the paid services for the last month?
Tax document with a summary of information about the paid services is generated by the 15th of the following month. A document is generated in pdf and is sent to the e-mail address You configured in a customer account. Furthermore, it is possible to download it directly in the overview of the credit account.
